Planning

Taking the right steps for your security

Selection Process

Black Ace Security’s success has been attributed to our continuous commitment to learning about the common challenges of potential clients. Black Ace Security Company prides itself on our selection process. We have a “quality before quantity” approach which enables us to continue to grow and meet our clients’ needs. In fact, we believe that quality is the foundation to building quantity, therefore we seek trustworthy guards with proven track records of character, punctuality, and efficiency.

Quarterly Training

We provide quarterly training for all of our security patrol officers; These trainings are conducted by local police officers and martial arts specialists. Training consists of many aspect of law enforcement training, including but not limited to chemical, firearms, martial arts, and handcuff usage training.

Better Control & Communication

In large complexes locating specific persons is usually difficult. Here, key personnel are issued with walkie talkies or cell phones which allows them to be accessible at all times. This will result in better control and supervision. A constant flow of information and reporting will ensure a superior standard of performance. Enhanced means of communication will also allow the supervisor to be alert to situations, enabling them to respond quickly with remedial measures.

Customer Care

Service providers are trained not only on all aspects of job knowledge and performance standards, but also in customer care. They are attuned to the special requirements of customers. Our behavioural and attitude training programmes known as LIKEABLE CUSTOMER SERVICE emphasise the importance of immediate, courteous and individual attention to customers. Regular Interaction and Research- In today’s fast moving world technology, systems are constantly changing. Black Ace Security recognizes the need to be in constant touch with the changing trends and keep itself updated with the latest technology. Our research team is committed to a constant search for innovation and improvement. Trials of new systems, methods, equipment and training are an ongoing process, with our clients being the main beneficiaries.

Trained & Uniformed Manpower

All staff undergo a full-fledged training on the correct usage of equipment and systems thereby increasing efficiency and capabilities. All guards are easily identifiable, with attractive uniforms and adhere to established performance standards. In case you would prefer a special set of uniforms the same can be provided at an affordable cost.

24/7 DISPATCH NUMBER

We provide property managers and their residents with a 24/7 convenient dispatch number. Residents can call the dispatch number if they have information on illegal activity, while wanting to remain anonymous.

Special patrol agent checks (SPA) are provided at no additional charge. This is an individual or individuals who often are the owners or senior security officers that randomly go to United Guard Security properties two to three times per week and ensure that patrol officers are doing a proper and efficient job of patrolling your property.